Frequently Asked Questions

We accept the following credit cards for online transactions: MasterCard - Visa - American Express - Discover - PayPal - Apple Pay and Amazon Pay.

Your credit card will be charged once you place your order.

Once an order is placed, the details of that order are final, including the items purchased. If there is another item that you would like to purchase, you can create a new order through the checkout process.

We do not accept coupons from other Merchants online and do not accept other vendor coupons for Performix products on However, from time to time, special offers may be available and announced.

- From the time between when you place your order on, and when you receive your purchase, two fulfillment phases occur: processing and shipping

- Processing is when we verify the details of your billing information and prepare your item for shipping in our warehouse

- Our team processes orders within 24-48 hours and are processed during regular business hours (9 A.M. to 5 P.M. EST), Monday through Friday, with the exception of major holidays

- During holiday periods, such as Christmas, we may experience a higher than normal volume and processing times may take longer. Shipping times will vary by location, but generally you will have your products shipped in 3-5 business days

- In the rare occasion that your package is damaged when it arrives to your shipping location, rest assured that we will do all we can to help resolve the situation to your satisfaction. To start a claim, email with your full name, phone number, and order confirmation number, as well as a brief description of the issue/damaged item. Damaged items will be handled on a case by case basis.

- We may require the item to be returned in its current state with an RMA # (Return Merchandise Authorization Number) as well as return form provided by our customer service team. We will send out a replacement item once verified.

- If a package is returned with no return label and/or RMA #, you may experience delays with the return or it may not be authorized.

PFX Driven puts the power of the Performix brand into the hands of our most driven Performix customers and ambassadors. Join PFX Driven to unlock a world of exclusive Performix opportunities, experiences and relationships.

PFX Driven is open to all US residents over the age of 18. As long as you are PERFORMIX Driven and have a public Instagram account, you are welcome to join.

Send an email to

- Third party resellers and dealers are not authorized to promote, market, advertise, offer to sell, or sell any Performix® products through or any other third party marketplace. For and marketplaces, Performix LLC is the only official authorized seller of Performix® products

- Performix LLC actively participates in the Brand Registry Program and similar programs to prevent the advertising and sale of unauthorized, unlicensed, infringing, and/or counterfeit merchandise. Any unauthorized sales of Performix® products on or any other third party marketplace will be removed upon discovery. Ads from online sellers offering any auctions or advertising sales will also be removed

- Performix® Products purchased on or any other third party marketplace from any seller other than Performix LLC will result in voided warranties, no money-back guarantees, and no customer service.

You can apply to join our ambassador program here!